Recovery Officer – Central Region, Western Region, Eastern Region, Northern Region

Department:

Location: Head Office

Validity period: 10/10/2025 – 17/10/2025

About FINCA Uganda

FINCA Uganda is a subsidiary of FINCA Impact Finance and part of a network of 21 microfinance institutions and banks that provide socially responsible financial services that enable low – income individuals and communities to invest in the future. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world. FINCA is looking for a dynamic person to join their team of professionals as Recovery Officer.  Details are highlighted as follows:

Summary

A Recovery Officer is responsible for securing timely repayments through daily field visits to delinquent customers, support daily branch and bailiff activities in branches assigned while maintaining positive relationships with customers, minimizing, controlling losses to FINCA Uganda through proper management of overdue credit facilities.

  1. Monitoring and Coordinating recovery activities for both active and written off loans at assigned FINCA branches.
  2. Ensuring that the escalation process is followed by all Branches and all recovery efforts/documents completed and filed at the Branch.
  3. Negotiating payment of active and written off customers, securing promises to pay within set guidelines and targets.
  4. Maintaining 100% compliance with all policies and regulatory requirements across collection activities.
  5. Negotiating with debtors and ensuring that they repay the bad debts at a lowest cost to the Bank.
  6. Carrying out periodical visits to active and written off customer’s securities and advising management on the condition of the security.
  7. Identifying and advising management on all delinquent accounts that require legal proceedings on a regular basis.
  8. Coordinating the allocation of bad loans to court bailiffs and ensuring that proper approval is obtained at the time of allocation.
  9. Ensuring that court bailiffs received a formal written instruction before proceeding with cases.
  10. Participating in periodical review of the recovery procedures and advising management on the new development in the recovery process.
  11. Daily reviewing and updating of the Field Collections tool providing status updates to your supervisor for all loans under your follow up.
  12. Ensuring that proper procedures are followed in liquidation of customer collaterals and guide the branch and the recovery agents on the recovery process.
  13. Following up and ensuring that all recoveries from active and written off loans are properly booked and reconciled on a regular basis.
  14. Managing and maintaining the monthly reporting requirements for the assigned loans.
  15. Training and guiding branch staff on the best practices in the recovery of delinquent loans.

To perform the job successfully, an individual should demonstrate the following competencies:

  • Basic understanding of the bank branch credit operations, rules and regulations, laws, granting loans, and credit risk management.
  • Good problem solving, negotiation, interpersonal and convincing skills.
  • Patient and understanding of emotions to deal with clients.
  • Excellent organizing, recording and filing skills.
  • Strong dedication to accuracy and efficiency.
  • Ability to use and communicate in the local languages

Bachelor’s degree in finance and banking, accounting or any relevant field.

Minimum 3 years of working experiences in credit function of financial industry.

All candidates who so wish to take up this role in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: [email protected]

Deadline: 17th October 2025