Accounts Relations Supervisors

Department:

Location: Central Region, Eastern Region, Western Region and Northern Region

Validity period: 08/01/2026 – 21/01/2026

SUMMARY

The Accounts Relationship Supervisor’s position is part of the senior management team of the branch.  The candidate will supervise a team of Accounts Relationship Officers at the Branch:

  1. Promoting, selling, processing, monitoring, recording and evaluating loans to ensure 100% repayment and compliance with credit lending policies and procedures.
  2. Managing the growth and performance of the branch loans portfolio, develop, execute plans and implement strategies for achieving targets and mitigating risks in loans set by for the Branch.

  • Training, Coaching, Mentoring and Supervising Accounts Relations Officers.
  • Assessing, reviewing and approving loans as per the credit lending policy
  • Managing the performance and development of line staff.
  • Developing and executing plans that will allow the branch to achieve their targets and implement strategies set by the institution.
  • Monitoring the implementation of business growth strategies (lending and deposits) in the assigned Branches and make recommendations in line with the regional work plan and operational policies.
  • Monitoring key performance indicators for the Accounts Relations Officers i.e Client set targets, Portfolio quality set targets and Volumes
  • Ensuring proper procedures of custodianship of loan securities are followed
  • Ensuring Accounts Relations Officers maintain proper loan documentation as per the records and retention policy.
  • Analyzing, compiling and submitting reports as per the reporting standards
  • Planning and conducting performance appraisals as we as counseling of the Accounts Relations Officers

To perform the job successfully, an individual should demonstrate the following competencies:

  • Credit analytical and Sales and Marketing Skills.
  • Excellent customer service skills.
  • Track record of consistent good performance
  • Excellent communication and management skills with ability to manage work of subordinate employees
  • Good leadership and team building skills
  • Good couching and mentoring skills
  • Professionalism

A Bachelor’s degree in any business oriented field, BBA, B.COM and degree in Microfinance. A sound knowledge of Microfinance, principles and practices of banking will be an added advantage

At least 3 years work experience in Micro Finance Deposit Taking Institution.

Availability to travel 70% of the available time

All candidates who so wish to take up this role in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to:

https://finca.zohorecruit.com/jobs/Careers

Only shortlisted candidates will be contacted

Deadline: 21st January 2026