Customer Protection

At FINCA Uganda, meeting customer needs and responding to feedback are our top priorities. We recognize the uniqueness of each customer and ensure that their opinions are valued and heard.

Guided by the goal of prioritizing customer interests, we adhere to the principles of client protection in microfinance. Our aim is to cultivate long-term, trustworthy relationships built on warmth, trust, and responsibility.

We adhere to the Client Protection Principles by offering suitable products, preventing over-indebtedness, maintaining transparent terms and pricing, safeguarding customer privacy data, and proactively addressing customer feedback.

We encourage all stakeholders, including employees, shareholders, clients, contractors, vendors, and regulators, to report any instances of misconduct, ensuring a culture of accountability and transparency within our organization.

Your feedback, suggestions, or complaints can be submitted through the following channels:

Feedback Form

Kindly note that FINCA Uganda treats letters, phone calls, and emails with care and confidentiality, ensuring that your feedback is handled efficiently and securely.